Return Policy
🔄 Return & Refund Policy
Our Guarantee
We want you 100% satisfied. If something's wrong, we'll make it right.
Return Window
You have 30 days from the delivery date to request a return or refund.
Eligible Reasons
- Item arrived damaged or defective
- Wrong item received
- Item never arrived (after 30 days from shipping)
Not Eligible
- Change of mind after delivery
- Items returned without contacting us first
- Used or damaged items (by customer)
How to Request
Email support@epickshop.com with your order number and a photo of the issue. We'll respond within 24–48 hours with next steps.
Refunds
Approved refunds are processed within 5–10 business days to your original payment method.